Delivery Information
How Will My Order be Delivered?
We will ship your order using the fastest, safest, and most reliable method possible. Dispatch methods are listed on the product page as well as throughout the checkout process. Artisan will select the appropriate dispatch method and carrier when you order. It is not possible to choose a carrier or dispatch method.
Dispatch Methods:
Small Parcel Delivery
Small products are delivered by parcel couriers, such as UPS and UK Mail. Upon dispatch, we will notify you via email with the estimated day of delivery and tracking number.
One-Man Delivery
Some larger items will be delivered by specialist carriers. Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date. We will provide a tracking number so that you can track your package(s).
Two-Man Delivery
The largest items will be handled by specialist carriers with two-person delivery teams. Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date. We will provide a tracking number so that you can track your package(s).
When Will My Order Arrive?
Every product lists an estimated dispatch and delivery date. After order placement, we will reconfirm those estimated dispatch and delivery dates on our order confirmation via email. Additionally, upon dispatch we will send you a tracking number to track your package to your delivery point as well as update you with a more accurate delivery date.
Dispatch Costs – Delivery of all items is FREE.
Certain extended areas in the UK will have an additional surcharge.
For large items based on dimensions and or weight we use specialist couriers to ensure safe handling. If your delivery address and items purchased falls into this category the following surcharges will apply per order. All fees are clearly marked in the shopping basket and throughout checkout.
UK Extended Area Fees (excluding Northern Ireland)
One-Man Delivery £40
Two-Man Delivery £60
The following areas are considered extended:
Delivery Thursday only – extended
- Isle of Wight (PO30-PO41)
Delivery Mon/Wed/Fri – extended
- Dundee (DD)
Daily – extended
- Kirkcaldy (KY)
- Aberdeen (AB)
- Dumfries and Galloway (DG)
All others classed as extended 3-5days delivery
- Inverness (IV)
- Kilmarnock (KA)
- Kirkwall (KW)
- Lerwick (ZE)
- Outer Hebrides (HS)
- Paisley (PA)
- Perth (PH)
Please note: unfortunately we are currently unable to ship to postal codes within the Channel Islands or the Isle of Man.
Shipping to Ireland and Northern Ireland
Deliveries to the Republic of Ireland and Northern Ireland are subject to an additional surcharge. For full details please look at the table below.
Small Parcel £30 per item
One-Man Delivery £100 per item
Two-Man Delivery £200 per item
One-Man/Two-Man Delivery £300 per order