Escalation Procedure
Escalation Procedure
Effective January 1st 2025
In the event of us being unable to stand up to our expected standards of service, operations or merchandise, we recommend you to follow the below step by step resolution procedure (as the Standard Operating Procedure) to resolve any complaints or disputes.
Your first point of contact is always the support desk wherein our well-trained team can assist and resolve your complaint. Please raise a ticket and mark it as “Complaint”
The support team has the authority to escalate issues internally to the Support Desk Manager. Should you wish to elevate your concern directly to a manager, please label it as ‘Complaint – Manager’ and email it to backend@artisanfurniture.net
If you believe you’re still not satisfied with the offered resolution, you may kindly escalate it to the managerial desk – info@artisanfurniture.net wherein your complaint will be viewed independent of the support desk by a senior level officer.
We appreciate your engagement with our process. Please be advised that the three-stage resolution process you have participated in is comprehensive and conclusive. This process represents the full extent of review and appeal procedures available under our terms and conditions, to which you have agreed.
The decision reached at the conclusion of this process is final and binding. We assure you that this outcome is reached following a meticulous consideration of all pertinent details and is in full compliance with our established policies. As a valued customer, your agreement to abide by our terms and conditions includes acknowledgment of this process as definitive and conclusive. We trust this resolution provides clarity and finality.
Effective January 1, 2025, we will no longer handle escalations via telephone. All complaints must follow our detailed three-stage resolution process. This change ensures thorough evaluation and fair resolution, as our team requires time to assess all evidence meticulously. Thank you for your understanding and cooperation.