Storage & Fulfillment Program
Storage & Fulfillment by Artisan Furniture is a brand-new option that we are excited to provide to our customers. It is the 4th program available alongside the existing Dropship, Trade, and Wholesale programs.
We can give you four options under the fulfillment program if you lack the space and resources to keep and send the products. This program is especially important for clients that lack storage facilities or who are headquartered outside of the UK and want to take advantage of the British market.
We can do this by allocating space in our Ipswich Distribution Centre where your stock is held, and we would designate these spaces as ‘buckets’.
| Program type | Discount % | Value/Volume restrictions | Benefits |
|---|---|---|---|
| Bucket Dropship | 10% | £1000 | Free UK mainland delivery |
| Bulk Bucket | 25% | £2500 | Free UK mainland delivery |
| Hybrid 20ft Wholesale | 35% | 20ft or more | Free UK mainland delivery |
- Sign up to www.artisanfurniture.net and opt for the fulfillment program
- Restock the bucket depending on the capacity and pay for the products
- Place orders on the fulfillment portal to ship products out of your bucket
- View your performance on the fulfillment dashboard
Benefits of the Fulfillment Program
- Storage bucket space at the Artisan Furniture secure IP3 Distribution Centre
- Choose your products from 1000’s SKUs
- Restocking of the buckets can be undertaken using the above price points associated with the volume or value of the restocking order
- You can back-order the stock if the product is out of stock, and you get priority over others
- Pre-plan and stock up on our bestsellers on a first come first served basis and take advantage of fulfillment without worrying about the stock situation
- Customer dashboard for managing bucket stock, tracking, orders, and returns.
- Free disposal of unwanted products from your bucket without any extra fees
- No restocking fees
- Fulfillment Program covers the whole of the UK by parcel, one-man, two-man, pallet, and van deliveries.
- All small parcels are normally delivered within 3 working days and one-man, two-man, pallet, and van are normally delivered within 7 days
- Returns policy covers all 5 standard reasons for returns such as manufacturing, transit, mis-shipment, loss, and infestation only
- Free insurance for the storage buckets
- Once the products are in your basket, you can input the end customer orders on the fulfillment portal
- Free shipping is available within mainland UK from your bucket. However, deliveries to certain postcodes and pallet shipments may be subject to additional delivery charges.
As you are aware, Artisan Furniture does not accept change-of-mind returns. However, as you own the stock in your buckets, you can accept a change of mind and when the item arrives back in our Ipswich Distribution Centre the product will be restocked back into your bucket after applying the relevant wasted delivery charges. It will then be available for you to resell. Standard wasted delivery charges apply to the bucket when the product is returned by the end customer back into your bucket.
These returns are classified as Unauthorised Fulfilment return back to basket.
Advantages of our Fulfillment Program
- Singular pricing that is simple, convenient, and consistent
- Secure, hassle-free storage just 9 miles from the port
- Free delivery to the UK mainland – except certain postcodes and Pallet deliveries
- For beginners, bucket capacity begins at 25 products
- Pricing options with discounts and multiple options
- Home decor will not count against your bucket capacity and will be stored for free
- Put best-sellers in your bucket to avoid out-of-stock situations and control the market
- Change of mind returning meaning you can offer your customers a change-of-mind option (Return to supplier charges will apply)
- Choose from thousands of best-selling SKUs
- Say goodbye to costly pickups and lorry loads
- Personalised packaging subject to quantity requirementsexc
| Type of return | Duration | |
|---|---|---|
| Manufacturing defect | Must notify within 2 working days | |
| Transit damage | Must notify within 2 working days | |
| Infestation | Must notify within 90 calendar days | |
| Mis-shipment | Must notify within 2 working days | |
| Lost shipment | Must notify within 5 working days | |
| Change of Mind - For Fulfilment orders only | Must notify within 30 working days | |
| Unauthorised Returns - For Fulfilment orders only | Must notify within 30 working days |
| Wasted Delivery Type | Cost |
|---|---|
| Change of address once the order is processed | £28 + VAT |
| Change of delivery date once the order is processed | £18 + VAT |
| Return to supplier | £40 + VAT |
| Wasted delivery | £20 + VAT |
| Change of Mind - For Fulfilment orders only | £40 + VAT |
| Unauthorised Returns - For Fulfilment orders only | £40 + VAT |
| Fulfillment partner | Transportation type | Applicability |
|---|---|---|
| DHL | Small Parcel | Covering all of the UK |
| XDP | 1man | Covering all of the UK |
| XDP | 2man | Covering all of the UK |
| Bomford’s | Pallet Delivery | Covering all of the UK |
| DHL International | Road economy service | All EU countries |
| DHL International | Air shipment | Rest of the world |
Restocking Pricing for Bucket – There is no administrative fee, value, or volume restrictions for restocking your bucket. You can order however many pieces as long as you do not go over the maximum number of units your bucket is designated for. When you restock your bucket, you will be able to take advantage of our standard discounts if your order meets the value or volume criteria. All products must be paid in full before being added to the bucket. Products once added into the bucket cannot be reversed or sold back to Artisan Furniture.
A single discount will be applied to each restocking order if it meets any of the qualifying criteria.
How our Fulfillment Program differs from a 3PL / Storage arrangement
We provide a comprehensive supply chain solution from ‘factory floor to end customer door’ with value editions such as FREE shipping to the UK mainland, a selection of thousands of SKUs, bespoke product development, and multiple product pricing options. Furthermore, we provide a simple, unified, and composite monthly cost with no hidden costs or costs per activity such as labeling, pick and pack, inventory count, management fee, offloading containers under the hybrid program, or footprint charges based on the volume of your products occupied on the floor. Furthermore, if you ever discard the products from your bucket; skip load fees (disposal charges) are not charged by us.
If your bucket has a capacity of 25 units, we are happy to store 25 units against it – those 25 units may be petite bedside cabinets or 2-seater chesterfield sofas.
Small home decor accessories, interestingly, do NOT count towards your bucket capacity because we recognise that home décor accessories have insignificant volume. For example, if your small bucket is full (25 units), you can still add unlimited home decor accessories without exceeding the bucket’s capacity or being hassled about expensive upgrades!
Limitations of Fulfillment Program
- Only Artisan Furniture UK products are available as part of the fulfillment program. Once you sign up for the fulfillment program, there is a lock-in period of 3 months.
- Fixed monthly fulfillment charges apply depending on the program type.
- We do not offer ‘sales or return’ – meaning once the products are bought into your bucket these can’t be reversed under any circumstances.
- Unsold products can be collected from IP3 or can be shipped over to the destination of your choice – charges apply.
- The returns policy is applicable for all 4 buckets and the applicability will be the date products have been shipped from the bucket – standard returns policy rules apply.
- Standard wasted delivery charges apply to the bucket when the product is returned by the end customer back into your bucket.
- In order to fully optimize monthly charges, it’s advisable to keep your bucket stocked to its maximum capacity as the monthly rental fee for the bucket will be charged regardless of the number of units currently held in that bucket.
- Due to operational, tax, and customs issues, cross-border shipments from fulfillment ‘buckets’ are not permitted. Worldwide deliveries remain available via standard dropshipping, trade, and wholesale routes.
- Once an order, including any back orders, is placed into the fulfilment bucket, it cannot be canceled. This is because cancellations would affect the special pricing and discounts applied to the fulfilment bucket orders, altering their total value and impacting the pricing terms.
Closing your Fulfillment account
In the odd event that the fulfillment program does not turn out well for you, you have the option to withdraw from it and keep using your customer account as usual for Dropship, Trade, and Wholesale. You must provide us with written notice 30 days before the expiration of your bucket. For instance, if the start date of your bucket is January 1 and the end date is March 31, you must notify us of your choice to opt out of the fulfillment program by February 28 at the latest. If you can’t give us an address, the things will be disposed of and you’ll forfeit the value of the purchase.
If you are in breach of our terms and conditions, or our commercial interests do not align, we will give you a 2-month notice to vacate the bucket.