Our Terms and Conditions are designed to make you aware of your, and our, responsibilities along with the benefits and restrictions of our products and services. Artisan Furniture, www.artisanfurniture.net, is an online portal offering handmade Furniture, Soft Furnishings and Giftware exclusively to trade only. We do not deal with the public. By placing an order with us you will be deemed to have read, understood and accepted these terms and conditions. By signing up for a trade account, you agree to our terms and conditions.

Acceptance of your order is entirely at the discretion of Artisan Furniture and may depend on a variety of reasons including legitimacy of business, credit check, trading track record, understanding of handmade furniture and the interpretation or of any natural occurrences/manifestations in wood or defects etc.

Artisan Furniture is a strictly trade only supplier (Seller) and requires evidence of business trading before supplying to any potential Buyer. If requested by Artisan Furniture, you must provide us with documentary proof (i.e. VAT Certificate, Business invoices, etc.), as well as a fully completed online trade application form, which can be found on our website. Artisan Furniture reserves the right to reject any orders they feel are not ‘bona fide’ trade and reserves the right to cancel trade accounts without notice.

The terms and conditions mentioned in this document are a valid and legally binding terms of business between Artisan Furniture (Seller) and the valid Trade Account Holder (Buyer) and are not intended to cover the end user (final customer / end user / public).

Artisan Furniture hereby reserves the right to change prices, dimensions and specifications without notice.

Artisan Furniture reserves the right to change these terms and conditions from time to time without serving formal notice on you and the changes will take place on the day they are posted. Any such changes will be posted on our website within a reasonable period of time.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. It is therefore not intended that the Contracts (Rights of Third Parties) Act 1999 shall apply conferring the benefit of contractual rights upon third parties unless agreed in writing. We reserve the right to transfer all or any of our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.

We do not take account suspension lightly, as we understand that customers may be reliant on our services for their business. However, we may suspend your account in the following cases after a thorough review. Once your account is suspended, you have to remove all our product images and information from your website and any ecommerce platforms and you cannot use the Artisan Furniture name and its associated brand for any purpose. We will notify you about suspension on your trade account dashboard or your registered email address, and this decision cannot be challenged. We will, however, continue to process any orders you have already placed or offer you a full refund on all unprocessed orders. Artisan Furniture will not be held responsible for any consequential losses due to suspension.

• If you refuse to abide to our terms and conditions after agreeing to them, we reserve the right to suspend your account.

• There’s no tolerance in our organisation for intimidation, disrespect, abuse, aggression and violence towards Artisan Furniture employees. Complaints by staff are taken very seriously and we reserve the unequivocal right to undertake account suspension without notice as well as legal and police remedies. 

• We DO NOT permit the upload of our products on Wayfair, Iamfy and Amazon. To do so will result in an account suspension and will have legal ramifications.

• Refusal to pay any outstanding payments you may have incurred when working with us may result in an account suspension. These payments may be due to a variety of factors such as not limited to, short payment, duplicate shipments, payment error, excessive shipment etc. 

• Knowingly putting in false information to work with us may result in an account suspension. Here it is imperative note that we’re an exclusively business to business enterprise and do not work directly with private individuals. 

We reserve the right to suspend your account or refuse to work with you if we believe that to do so would be in the interests of the company. For example, if your website name, theme or concept are similar to Artisan Furniture.

1. Definitions: “API” means application programming interfaces provided by us. “Plugins” refers to software tools provided by us to enhance functionality.

2. Limitation of Liability: We are not responsible for any issues, damages, losses, costs, or expenses (including legal fees) resulting from the use or inability to use the API or Plugins, or from any failure of the API or Plugins.

3. No Warranties: We provide the API and Plugins on an “as is” basis. We make no warranties, either express or implied, regarding the API and Plugins, including but not limited to their fitness for a particular purpose, security, accuracy, reliability, and non-infringement.

4. Technical Issues: We are not responsible for any technical issues, including but not limited to bugs, errors, or other technical failures of the API or Plugins.

5. Cost Responsibility: We are not responsible for any costs or expenses related to the use of the API and Plugins, including but not limited to storage costs or labor costs.

6. Updates and Modifications: We reserve the right to modify or discontinue, temporarily or permanently, the API and Plugins at any time without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the API or Plugins.

7. Indemnification: You agree to indemnify and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the API or Plugins.

8. Termination: We reserve the right to terminate your access to the API or Plugins at any time, for any reason, and without notice.

By using our API and Plugins, you agree to these General Terms and Conditions and Disclaimer. If you do not agree to these terms, you must not use our API and Plugins.

These terms are subject to change at any time without notice. It is your responsibility to periodically review these terms for changes. Your continued use of the API and Plugins after the posting of changes will mean you agree to abide by those changes.

Should we run out of stock for any particular product or products; you may be required then to place a back order. For back orders, delivery timelines are normally 8+ weeks. To find out the estimated delivery date, you will need to raise a support ticket on your account or email the product code number to mail@artisanfurniture.net

Backordered products can only be canceled before they are shipped from the origin. Once production starts, cancellations are not possible, especially for on-demand or bespoke items. Regular products can be canceled before shipment.

We consider that these Terms, the Order and our price list set out the whole agreement between Artisan Furniture (Seller) and the Trade Account Holder (Buyer). (The end user or private consumer will fall outside the ambit of this agreement). Please check that the details in the Terms or on the Order are complete and accurate before you commit yourself to the contract. If you think there is a mistake or omission in these documents, please contact us immediately within one working day. Any changes to the specification of the Goods or other variation to the Terms or Order that you agree with our authorised employees and agents will only be binding if recorded in writing. We only accept responsibility for statements and representations by our authorised employees and agents that are made in writing. It is important that you ensure that you read and understand these Terms before you submit the Order, as you will be bound by them once a contract comes into existence between us in accordance with terms of this document.

Any samples, drawings, dimensions or advertising we issue and any illustrations contained in our catalogues, emails, website or brochures, are produced solely to provide you with an approximate idea of the Goods they describe. All products are handmade therefore it would be reasonable to expect variations in size, colour, design, texture and finish. These are natural occurrences and do not constitute defects.

If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.

As this is a business to business (B2B) transaction, it is not intended that legislation namely the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982 shall apply. They are specifically excluded from application. As stated, the Order shall prevail and the legislation cited shall not be applicable to the contract. The implied terms under statute are accordingly negatived or varied by you agreeing to this agreement and by continuing to trade and the course of dealings as a B2B transaction.

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline in our absolute discretion.

These Terms shall become binding upon you and us when:

1. We issue you with confirmation by email or a phone call stating our acceptance of your Order, or
2. We notify you that the Goods are ready to be delivered.

Whichever is the earliest, at which point a contract shall come into existence between us.

Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with above clause. We reserve the right to alter the prices at any point of time.

Any incorrect price on our web site shall be subject to correction which right is hereby reserved.

We shall assign an order number to the Order and inform you of it. The order number must be quoted in all subsequent communications with us relating to the Order. Once the order is confirmed, paid and allocated this cannot be altered and any subsequent charges on account of processing or delivery cost will be chargeable and be borne by the customer. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

We will not accept any changes in the product specifications and the order will be delivered as per prevailing specifications at the time of placing of the order. For a bespoke order, please check the relevant section below.

Please note this is important. Our new distribution center has automated processes, therefore, we will no longer be able to cancel or change details on any orders once you have placed or submitted them. Charges may apply to any orders entered in error or incorrectly. This does not apply to items which have been back ordered due to unavailability.

We will consider any bespoke products in accordance with our standard terms for the bespoke products below:

1. Delivery timeline is normally 8-16 weeks though this may vary depending on the complexity of the order.
2. An indicative price will be provided on request and this might marginally vary once the final product is ready (+/- 5%)
3. All product specifications must be disclosed and clearly shared with our design team
4. We are unable to accept any cancellation, refund, alteration or replacement of bespoke products at any cost.
5. All bespoke orders must be secured by a non-refundable 100% deposit (Effective 19-10-2020) paid upfront upon placing the bespoke order.
6. We will share pictures/diagrams/ descriptions if applicable prior to delivery.
7. Bespoke products are exempt from returns and are excluded from our Enhanced Returns policy.
8. Backordered products can only be canceled before they are shipped from the origin. Once production starts, cancellations are not possible, especially for on-demand or bespoke items. Regular products can be canceled before shipment.

Here at Artisan Furniture we strongly believe that every one of our employees, whether in India or the UK, has a right to a safe and healthy work environment. This includes customer interactions for our customer facing roles.

None of our employees are required to serve customers whose behaviour, whether in correspondence, over the phone or in person, is threatening, abusive, aggressive or violent. They reserve the right to refuse to serve anyone whose behaviour they deem to be so. The customer will not be served by anyone else in the company unless specifically requested by the employee.

Threatening behaviour is defined as, but not limited to, threats of violence to members of staff or any other person which is, for example; sexist, racist or homophobic; including intimidating language, swearing and/or aggressive body language.

There’s no tolerance in our organisation for intimidation, disrespect, abuse, aggression and violence towards Artisan Furniture employees. Complaints by staff are taken very seriously and we reserve the unequivocal right to undertake account suspension without notice as well as legal and police remedies.

Global Vision Direct Limited T/A Artisan Furniture registered office at 5th Floor, Watson House, 54-60 Baker Street, London W1U 7BU with company registration number 07421550 is now facilitating ‘Buy Now Pay Later’ (BNPL) for registered customers of Artisan Furniture.

However it is important to note that the entire arrangement – from application approval to fund disbursement, including the applicable interest rate, repayment terms, and resolution of any potential disputes—must be worked out between your company and iwoca Limited incorporated in England and Wales at registered office – 10 Queen Street Place, London, EC4R 1AG. It has the company number 07798925 and regulated by the Financial Conduct Authority – reference number: 723378.

The BNPL agreement exclusively binds the customer and iWoca Limited. Artisan Furniture bears no responsibility or involvement in decision-making, liability, recovery, or interest payment. This statement is subject to the laws of England and Wales and applies to UK customers.

We’re excited to announce four versatile payment options to make your shopping experience seamless and enjoyable:

1. Secured Online Payment: Buy with confidence using your debit or credit card. Our encrypted platform ensures your data remains private and secure.

2. Bank-to-Bank Transfer: Prefer the traditional route? We support direct bank transfers for easy and reliable transactions.

3. Crypto currency Payments: Embrace the future by paying with popular crypto currencies like Bitcoin, Ethereum, and more. Enjoy swift, secure, and hassle-free transactions.

4. IWOCA BNPL: Introducing IWOCA’s Buy Now Pay Later, offering two flexible choices:

4.1 Buy Now (BN): Experience secure and lightning-fast payment from your bank account.

4.2 Pay Later (PL): Need extra time? Choose between 30, 60, or 90 days credit and pay at your convenience. This agreement will be strictly between IWOCA x Customer and Artisan Furniture has no liability or jurisdiction on the approval or liabilities. We are a mere facilitator of this arrangement.

Salient features of Buy Now Pay Later–

1. Pay in 3 monthly instalments – Split your payment into 3 equal monthly payments – pay nothing for first 30 days.
2. No fees, no interest – Once you’re approved by iwoca you can spread the cost at no extra cost to you whatsoever.
3. Spend up to £15k – Access a spending limit up to 15k across all your purchases with one application.
4. Partial or full refund will be carried on as per the standard terms and conditions of Artisan Furniture directly to the customer and any outstanding amount with iwoca needs to be sorted between iwoca and customer.

Limitations of Buy Now Pay Later-

1. Your business must be registered with Company’s House with a valid company registration number.
2. Regretfully, sole traders and partnerships are excluded from this arrangement.
3. Your business must be registered and based in the UK.

Prior to entering into any arrangement, customary due diligence must be conducted between the customer and iWoca Limited. Global Vision Direct Limited, T/A Artisan Furniture, serves solely as a facilitator and is not in any way involved with the said arrangement. This statement is legally binding and enforceable

1. There is a minimum order quantity of 10+ pieces of furniture to use the Click & Collect facility
2. Special prices apply. All quoted prices will be ex-Ipswich and ex-VAT. Please email us your shortlisted products and we will advise you of any special prices
3. If you are interested in this service on a bigger scale such or volume or a wider selection of products, please refer to Wholesale section on the web site and see our container services available.
4. The collection address is Artisan Furniture, DHL Parcel UK Limited, The Exchange, Ransomes Industrial Estate, Ipswich IP3 9RR. Each customer can send in one vehicle to pick up their items. If more than one vehicle is needed or required you must let us know in advance so there is no confusion and arrangements can be made.
5. You will need to specify the expected arrival time of the collection vehicle and the name of the collection company so that we can advise our fulfilment centre of this information.
6. The collection time slot is between 9am and 5pm, so you must confirm with us beforehand your arrangement of any vehicle so that we can make sure the goods will be ready for collection at the pick-up time advised.
7. We do not accept returns due to product damage, as collection is managed by the trade customer.
8. Payment term. We require full payment before collection can be made. This can be done online, bank to bank and over the telephone payment facility.
9. We accept bespoke orders as ‘Click and Collect’
10. Artisan Furniture will not offer, assist or organize a collection vehicle. In the unlikely scenario of a system breakdown, we may have to reschedule the collection date. Artisan furniture should not be held liable and will not compensate for the wasted collection cost or time.
11. The storage unit will not assist with loading of the products to the vehicle. This needs to be arranged with your own collection company.

The Consumer Rights Act 2015 is not applicable due to the fact that this is a Business to Business contract. This law applies to sales to consumers only, which you are held liable for as a Trade Account holder dealing directly with the end user.

As a trade account holder, you are liable to resolve disputed cases between yourself and your customer, under Consumer law. We, Artisan Furniture, shall not intervene with the end consumer, as the transaction is between yourself and the consumer. If there is a dispute which is open, you are responsible to resolve this case with your customer, as the agreement is made between yourself and the consumer once the transaction is processed. We as a seller, only reserve the right to resolve any disputed cases with our trade account holders only, which is agreed within our terms of service once you sign up for a Trade Account.

As we are Drop-Shipping on behalf of the Trade Account holder to the consumer, the commercial aspects of the transaction such as the re-sale of the product, profit made within the transaction and commercial invoicing is strictly between the Trade Account holder and the end consumer. Under no circumstances are we, Artisan Furniture, involved in any commercial aspects of the transaction between yourself and the consumer therefore, the consumer law applicability remains between the trade account holder and the end consumer. The drop-ship program falls outside of the consumer law due to the fact that it is a business to business program only.

1. All the images and the product copy belong to us and we reserve the right to remove it. Specifically, under no circumstances can you use images from our web site that include any people.
2. If you cease to trade, or your account is suspended, you hereby agree to and must remove the images from your site.
3. Under no circumstances is it permissible to use any of the content or product descriptions mentioned on our website.
4. You are only authorized to download the images and product information as specified in the CSV file which can be accessed from your own trade account.
5. You are not permitted to copy any third-party images or branding without the specific written permission from Artisan Furniture.

1. By using http://artisanflo.net, the data syncing platform of Artisan Furniture (Trading name of Global Vision Direct Ltd.), you give Artisan Furniture unequivocal consent for us to push product information to your website as well as your associated multichannel accounts.

    

2. In the unlikely event of failure in data syncing, we will not be held liable for any loss of revenue or potential sales.

    

3. While all efforts are undertaken to make sure the data you receive is accurate at the time of publication, we will not be held responsible for any inaccuracies that may creep through and their consequences.

    

4. The data syncing is based on technical guidelines as offered by various platforms. There is a possibility that these companies may alter or deny the data syncing process or change their terms and conditions. We will not be held liable for such eventualities which are outside our control.

    

5. The prices we push through the data syncing module are dropship prices excluding VAT. These are not your selling prices, they’re your purchase costs. It’s your responsibility to add VAT and your margins on top of the prices sent. We will not be held liable for any loss of revenue or potential sales here.

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / catering environments.

Our entire collection is made from solid wood timber and are individually hand-crafted. It is therefore reasonable for there to be some minor variations in sizes, finish, fabric, texture, colour, knots, grain pattern, timber movement or specifications. These are an integral part of the natural occurrences of the timber along with the rustic and handmade nature of the offered products and are by that nature not considered as defects.

If for any reason you do not appreciate the natural occurrences as part of the rustic nature of the hand-crafted product, we regret our product portfolio might not be entirely suitable for you. We therefore recommend it to be important that you appreciate and satisfy yourself as to the variance should it occur as being natural, not as a defect, preferably to satisfy yourself at the outset before placing the order.

All sizes might vary by up to 5cm, although overall quality is not affected.

In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after delivery and follow our Standard Operating Procedure (SOP) below:

1. Notify us no later than 2 working days from the receipt of the order.
2. All returns must be submitted on your trade account under the ‘My Returns’ tab on our web site.
3. Always quote the Product Code number and PO number.
4. Attach all relevant pictures and a brief explanation of the issue, as specified in our Returns Policy.
5. We aim to process the request and revert to you within 5 business days.

Depending on the outcome, we may like to inspect or collect the Goods on a date agreed between us at the original shipping address and once we have checked that the Goods are faulty, we may at our discretion:

1. Issue a credit note or
2. Issue a discount or
3. Provide you with a full or partial refund or
4. Replace the Goods or a part of it such as knobs, legs, cushions etc.
5. Repair the Goods

These Terms will apply to any repaired or replacement Goods we supply to you. If we are not satisfied with the defect specified by you or your customer, we will not expect return of the goods.

Where possible, remedial work will be carried out either at the buyer’s premises or once the returned piece has arrived at our premises. It will be re-delivered with the next available order.

Returns for bespoke Orders will not be accepted under any circumstances.

Report any damages, shortages or defects to us in writing within 2 working days. We will not accept any claims entered into thereafter. Please see our Returns Policy for full details – https://www.artisanfurniture.net/returns-policy/

A claim or dispute with regard to a particular Order will not entitle you to offset or adjust payment against another Order, be it a current order or future orders.

Any refund will be paid into the same bank account used to make the purchase, within 14 business days of date of refund.

Subject to availability of stock, we aim to get all orders for items in stock delivered within three working days and will inform you, using your trading account dashboard, about the tracking number of the shipment. If you need any further assistance you may email us at mail@artisanfurniture.net

Delivery of the Order shall be deemed to be completed when we deliver the Goods to you or on your behalf to your end-user.

1. We will take reasonable steps to deliver the order within our standard delivery window. For dropship orders, regretfully we do not offer specified day or time delivery. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.
2. We shall have no liability to you, nor accept liability for late delivery as these are handled by third party courier companies.
3. If you or your designated end customer fail to take delivery of the Goods as specified by us we will invoice you for the wasted two way delivery cost and admin / handling fee, and we may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.
4. If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments unless you tell us otherwise. Delivery in instalments will not incur any additional charges.
5. The exact delivery address needs to be specified at the time of order booking and cannot be altered when the goods are on their way to the specified address or destination specified.
6. If you have specified an incorrect or an incomplete address, or you or your designated end customer fail to take delivery of the Goods as specified by us, we will invoice you for the wasted two way delivery cost and admin / handling fee, and may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.
7. If you are taking an order on behalf of your customer please ensure you liaise with your end-customer with regard to day, date, time and delivery point of the order as we can’t be held responsible with regard to any miscommunication between the trade account holder and their customer.
8. In the unlikely event of traffic or congestion, arrival of your order may be delayed. We aim to keep you updated on any delays but we can’t be held accountable as such events are outside our control.
9. We cannot be held responsible for any delivery failure due to road closures, parking restrictions or any other reason why the delivery vehicle and driver cannot access the delivery address.
10. In the unlikely event of the order being lost in transit, we will refund you the value of the order. However, we cannot be held responsible and accountable for any subsequent losses. Contractual or consequential losses arising as they are your responsibility or at your risk. For added protection and peace of mind, you may wish to consider insuring the goods on your own behalf.
11. Due to the size of the product, there are a small number of products which will be delivered by a specialised two-man service. Delivery of these items can take 14 days to deliver because of the additional logistics considerations.
12. We strictly do not entertain any order queries, refund requests, or disputes made more than one (1) months after the delivery date. This is due to our logistics partners’ firm policy of not reopening cases after this period. By proceeding with your order, you agree to this condition as an integral part of our terms and conditions, with no exceptions permitted.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

1. Strikes, lock outs or other industrial action
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
5. Impossibility of the use of public or private telecommunications networks
6. Pandemic or epidemic

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with your obligations. If we do agree to waive a default by you that will not mean or imply any subsequent default by you shall automatically be waived. No waiver by us of any of these Terms shall be effective unless expressly advised it is a waiver and we tell you so in writing.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

These Terms shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts.

100% of our products are hand-crafted individually. Most of our products are hand-made from solid wood, and so any variation in size, colour, finish, fabric, texture, minor chip, natural grain pattern, knots, movement of timber, etc are an integral part of the way the products are naturally made and promoted. We strongly recommend you ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment or disappointment at a later stage. We regret we cannot treat any of the above variations as defects, as these are natural occurrences.

If the buyer or end user has an allergy or a medical intolerance such as asthma, we strongly advise you refrain from ordering our products. Despite our best possible efforts, including NC lacquer, lead tests and other safety standards that we follow, as the product parts and processes are undertaken in different working environments and the units are not quarantined, we cannot guarantee the products are not contaminated with or free from dust.

It is the customer’s responsibility to use the anti-tip device which is included with any product which needs it or required.

The definitions in this clause apply in the terms and conditions set out in this document:

1. Force Majeure Event: Shall have the meaning specified in this Terms and Conditions document
2. Goods: The products that we are selling to you as set out in the Order
3. Order: Your order for the Goods (as set out online)
4. Order Confirmation: Shall have the meaning set out as per terms and conditions of this document
5. Seller / We: Artisan Furniture at ArtisanFurniture.net
6. Buyer / You: A business with a valid trade account
7. Drop-ship: Trade account holder engaged in selling Artisan Furniture (Sellers) products to public
8. End User / Final Customer / Consumer: A member of public which is buying from a valid trade account holder
9. Terms: The terms and conditions set out in this document
10. Writing: Written communication. Includes e-mail or any other mode of electronic communication

Headings do not affect the interpretation of these terms.

Subject to the clauses as set out in this document, if either the buyer or the seller fails to comply with these Terms, neither shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

We will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with the supply of defective goods, delay in delivery, non-delivery, or loss or damage to goods whilst in transit to the property of the buyer, or any third party. Further we will not be liable for any damage to property, fixtures or fittings during, or after the delivery of product to you. It is your responsibility to ensure that there is sufficient access to enable safe delivery of goods and assist the driver in off-loading.

Subject to clauses as specified on the trading terms and condition document, neither of us shall be responsible for losses that result from our failure to comply with these Terms which fall into the following categories:

1. loss of income or revenue.
2. loss of profit.
3. loss of business or reputation.
4. loss of anticipated savings.
5. loss of data.
6. any waste of time.

Nothing in this agreement excludes or limits in any way our liability for:

1. fraud or fraudulent misrepresentation or
2. any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

If you have created a trade account by misrepresentation or providing false information, any sales transaction entered into will still be treated as a Business to Business transaction only, even if you are an End User, Final Customer or Consumer.

All notices sent by you to us must be sent by email to mail@artisanfurniture.net. We may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.

Refunds can take up to 14 working days and they will be organised against the original payment method. 

We will not be held responsible for loss of money if your financial details have been changed during the course of the transaction/open order. A minimum of 30 days notice is required to make changes in your financial details.

With the onset of confirmation of Payee (CoP) by British banks, if your bank details are not validated by our bank, we will not refund the money unless you give your written consent to accept risk and responsibility in the case of a failed/wrong payment.

Any financial loss based on account of incorrect bank details or change in bank is not our responsibility.

If an invoice is outstanding, we reserve the right to offset it against deposits and/or future invoices.

Raising a card dispute fee: At Artisan Furniture, we value transparency with our esteemed customers. In accordance with our payment gateway’s policy, should you choose to file a dispute with your bank or card provider and it is not ruled in your favor, a fee of £25 + VAT will be levied. This fee is in line with what our payment gateway charges us for every dispute raised, regardless of the outcome, due to the administrative fees imposed by banks. We kindly ask for your understanding as we work in tandem with our financial partners to offer you fair, seamless and secure transaction process.

The price of the Goods will be as set out on the website, www.artisanfurniture.net or over email. If we have not provided a quotation, or the quotation has expired, our price list in force at the time will apply to your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have been confirmed in writing.

These prices are exclusive of VAT. At the time of checkout, the applicable rate of VAT will be added. However, if the rate of VAT changes between the date of the Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect. 

These prices include delivery costs, unless the delivery address falls under an extended area postcode. The following areas are considered extended, and may be extended to:

1. Inverness (IV)
2. Kilmarnock (KA)
3. Kirkcaldy (KY)
4. Kirkwall (KW)
5. Lerwick (ZE)
6. Outer Hebrides (HS)
7. Paisley (PA)
8. Perth (PH)
9. Aberdeen (AB)
10. Dundee (DD)
11. Dumfries and Galloway (DG)
12. Falkirk (FK)
13. Isle of Wight (PO30-PO41).
14. Northern Ireland (BT)
15. Isle of Man (IM)
16. Channel Islands (JE / GY)

It is always possible that, despite our best efforts to endeavour to be as accurate as possible, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the Goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and advise you accordingly. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error, we do not have to provide the Goods to you at the incorrect (lower) price.

Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts.

Goods are not sold on a ‘sale or return’ basis. We will not accept any returns unless in accordance within the terms stipulated in this contract. Should your customer have a change of mind returns will not be accepted. Drop-ship customers must understand their legal obligations before placing an order with Artisan Furniture. The 14 days legal cooling off period is not applicable to us because we are a trade only website and any such obligations must be met and fulfilled between the trade account holder and their end user / customer. We have no responsibility or liability whatsoever regarding the legal 14 days cooling off period as our agreement is clearly set out between Seller (Artisan Furniture) and Buyer (valid trade account holder).

In the unlikely event of your customer refusing to accept any delivery, the onus to accept the product lies with the trade account holder, including any wasted delivery charge, as well as an alternative delivery location.

Artisan Furniture will not accept any liability or responsibility even if the product is returned back to us. The product will be graded as ‘junk’, with no or nominal value.

We warrant that on delivery, the Goods shall:

1. Conform in all material respects with their description / the manufacturer’s specification subject to any qualification or representation contained in our brochures, advertisements or any other documents.
2. be of satisfactory quality.
3. be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods.
4. be free from material defects in design, material and workmanship (within the ambit of handcrafted ethnic art and craft products which we deal in).
5. Comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.

This warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

This warranty does not apply to any defect in the Goods arising from wear and tear, willful damage, accident, negligence by you or any third party or if you use the Goods in a way that we do not recommend or not be reasonable to be used or your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / catering environments.

We will take reasonable and diligent steps to pack all Goods properly and to ensure we use our best endeavours that you receive your order in good condition.

These Terms apply to any repaired or replacement Goods supplied to you due to the unlikely event that the original Goods are faulty or do not otherwise conform to these Terms.

By completing a trade account application you confirm and agree to our terms and conditions and the fact that you (buyer) are a valid UK registered business. Any misrepresentation will invalidate your trade account with us. For the safety of your trade account please ensure that it is used in a legitimate manner and ensure that you do not use a password which is easily guessed. Any order placed using your trade account will be legally binding on your company.

Artisan Furniture reserves the right to suspend or cancel your Trade Account for any of the following reasons:

1. if for any reason you have not followed our terms and conditions or that you have committed a substantial breach of the terms and conditions or are in significant breach of the terms and conditions.
2. if there is a dispute involving a third party, or
3. if any payments are outstanding on your account beyond 30 days
4. In the event that the domain name of any customer could lead to confusion about distinguishing between Artisan Furniture’s domain name and the customer’s domain name
5. if any account holder is found to be using Artisan Furniture keyword as a ‘Pay Per Click’ (PPC), or any similar revenue generating methods, on any online platform such as Google, Facebook, Amazon etc to name a few.
6. In the event of your insolvency or Bankruptcy or you enter into any arrangements with creditors. 

By using the chat function of our virtual assistant Flo, you agree to abide by our terms and conditions and understand the fact that any information we share through the virtual assistant is reliant on artificial intelligence and hence may not always be accurate. We will not be held liable for any loss of revenue or potential sales that occur through the use of Flo. When in doubt, please contact customer support where one of our human employees can assist you.

In order to enhance the operational efficiency and cut down on the non-productive and administrative issues of any wasted delivery, we will levy charges for the wasted delivery which will cover the following scenarios:

1. Unsuccessful deliveries due to wrong postcode
2. Unsuccessful deliveries due to unavailability (despite being pre-notified)

The charges will be recovered and must be paid prior to re-scheduling the delivery. For the current charges, please refer to the wasted delivery charges on our website.

For all international shipments, Wasted Delivery will be charged on actual basis.